Returns Policy

Introduction

At greeneryhut.com , we strive to provide the best possible shopping experience. If for any reason you’re not satisfied with your purchase, we’re here to help. Please read our Returns, Refunds, and Replacement Policy carefully to understand your options.

Return Policy

1. Eligibility: Only items in their original condition, with all tags attached, and within the specified return window (see below) are eligible for returns.
2. Return Window:
   • Apparel and Accessories: 0 – 7 days from delivery date
   • Electronics and Home Appliances: 0 – 7 days from delivery date
   • All Other Categories: 0 – 7 days from delivery date
3. Initiating a Return:
   • Log in to your Greeneryhut account and go to “My Orders”
   • Select the order and item(s) you wish to return and click “Return”
   • Follow the prompts to complete the return request

Refund Policy

1. Refund Methods:
   • Original Payment Method: Refunds will be processed to the original payment method (e.g., credit/debit card, net banking, etc.)
   • Greeneryhut: In some cases, refunds may be issued as store credit to your greeneryhut wallet
2. Refund Timeline:
   • Processing Time: 3-5 business days from receipt of returned item(s)
   • Refund Completion: 7-10 business days from processing initiation (dependent on bank and payment processor timelines)
3. Refund Amount:
   • Full Refund: Issued for the item’s purchase price, excluding shipping costs (unless the item was defective or sent in error)
   • Partial Refund: May be issued for items returned in a damaged or used condition, at greeneryhut  discretion

Replacement Policy

1. Eligibility: Items defective, damaged, or not as described are eligible for replacement.
2. Replacement Process:
   • Initiate a Return: Follow the return process (above) and select “Replacement” as the reason
   • Verification: Greeneryhut will verify the issue; if approved, a replacement will be shipped
3. Replacement Timeline:
   • Processing Time: 3-5 business days from receipt of returned item(s)
   • Replacement Shipment: 7-10 business days from processing initiation (dependent on inventory availability and shipping timelines)

Additional Terms

• Shipping Costs: Customers are responsible for return shipping costs unless the item was defective, sent in error, or as otherwise specified by Greeneryhut.
• Item Condition: Returned items must be in their original condition with all tags attached. Items damaged or altered may not be accepted for returns or exchanges.
• Exceptions: Certain items, such as personalized products, undergarments, and final sale items, may not be eligible for returns, refunds, or replacements.

Contact Us

For assistance with returns, refunds, or replacements, please contact our Customer Support team:

• Email: gardenmart48@gmail.com
• Phone: +91 8159903153
• Address: LANE, Krishna Nagar Noida west Bengal 741101

Changes to This Policy

Greeneryhut reserves the right to modify this Returns, Refunds, and Replacement Policy at any time. Changes will be effective immediately upon posting on our website.

Acknowledgement

By using Greenhurt  services, you acknowledge that you have read, understood, and agree to be bound by this Returns, Refunds, and Replacement Policy.