Return & Refund Policy For Seller

This Return & Refund Policy explains the responsibilities of GreeneryHut Sellers regarding product returns, replacements, cancellations and refunds for orders received through the GreeneryHut platform.

By registering as a seller or listing products on GreeneryHut, you agree to comply with this Return & Refund Policy and ensure that your return and refund practices are fair, transparent and compliant with applicable laws.

1. Seller Responsibility for Returns and Refunds

The seller is primarily responsible for handling returns, replacements and refunds relating to products sold through the GreeneryHut platform, unless otherwise specified by GreeneryHut.

Sellers must ensure that customers receive products that:

• Match the product description and photographs.
• Are of acceptable quality and condition.
• Are properly packed for transportation.
• Are free from manufacturing or product defects, where applicable.
• Match the quantity, size, colour, model or specifications mentioned in the listing.

2. Return Eligibility

A customer may be eligible to request a return or replacement where the product:

• Is damaged during delivery.
• Is defective or not functioning as described.
• Is incorrect or different from the product ordered.
• Is incomplete or missing essential parts.
• Does not match the description provided by the seller.
• Is otherwise eligible for return under the seller’s stated return policy or applicable law.

The seller may specify product-specific return conditions on the product listing, provided such conditions are clearly communicated to customers and comply with applicable laws.

3. Products That May Not Be Eligible for Return

Certain products may not be eligible for return due to their nature, condition or applicable laws.

Examples may include:

• Perishable products.
• Plants or live products where return is not reasonably possible due to their nature.
• Products that deteriorate quickly.
• Products customized or specially prepared according to the customer’s requirements, unless defective or incorrectly supplied.
• Products that have been damaged, altered or misused by the customer.
• Products specifically marked as non-returnable, where legally permitted.

The seller must clearly mention applicable non-returnable conditions before the customer places an order.

4. Return Request Period

Sellers should clearly mention the applicable return period for each product.

Where a return period is specified, customers must raise their return request within the stated period, subject to the applicable return conditions.

If a product is received damaged, defective or incorrect, the seller should review the issue promptly and take appropriate action.

5. Return Verification

The seller may request reasonable information or evidence to verify a return request, including:

• Photographs or videos of the product.
• Photographs of damaged packaging.
• Order details.
• Product or shipment information.
• A description of the issue.

The seller should not unnecessarily delay or reject a legitimate return request.

6. Approval or Rejection of Return Requests

The seller is responsible for reviewing return requests and determining whether the request meets the applicable return conditions.

A return request may be rejected where:

• The request is outside the applicable return period.
• The product has been damaged due to misuse or improper handling by the customer.
• The product has been altered or modified by the customer.
• The customer is unable to meet clearly stated return conditions.
• The product is specifically non-returnable under the applicable policy or law.

Any rejection should be supported by a reasonable explanation.

7. Return Shipping

Responsibility for return shipping costs may depend on the reason for the return.

Where the product is defective, damaged, incorrect or materially different from the product description, the seller may be responsible for the applicable return or replacement shipping costs, subject to the applicable marketplace policy.

Where a return is requested for reasons attributable to the customer, the customer may be responsible for return shipping costs where legally permitted and where such conditions were clearly communicated in advance.

8. Product Replacement

Where appropriate, the seller may offer a replacement instead of a refund.

Replacement may be offered when:

• The product is defective.
• The wrong product was delivered.
• The product was damaged during delivery.
• A product or component is missing.
• The same or an equivalent product is reasonably available.

If a suitable replacement cannot be provided, the customer may be eligible for a refund in accordance with the applicable policy.

9. Refund Eligibility

A customer may be eligible for a refund where:

• A valid return is approved.
• The seller is unable to provide an appropriate replacement.
• The wrong product was delivered.
• The product is defective or materially damaged.
• The order is cancelled in accordance with the applicable cancellation policy.
• The seller is unable to fulfil the order.
• A refund is otherwise required under applicable law or GreeneryHut policy.

10. Refund Processing

Once a refund is approved, the seller must initiate or authorize the refund through the applicable GreeneryHut process or payment system.

The time taken for the refund to reach the customer may depend on the payment method, payment gateway, banking institution or other third-party payment provider.

GreeneryHut may communicate the refund status to the customer where applicable.

11. Refund Amount

Unless otherwise specified by the applicable policy, the refund amount may depend on the circumstances of the return, cancellation or failed order.

Any applicable shipping charges, return charges, discounts, promotional benefits or other amounts may be treated according to the applicable GreeneryHut policy and applicable law.

Sellers must not make unauthorized deductions from a customer’s eligible refund.

12. Order Cancellation

Sellers should process orders promptly and must inform GreeneryHut or the customer as soon as reasonably possible if an order cannot be fulfilled.

If an order is cancelled because the seller is unable to fulfil it, the customer may be eligible for a refund of the applicable amount paid.

Repeated order cancellations by a seller may result in review or action against the seller account.

13. Damaged Products

Sellers are responsible for ensuring that products are appropriately packed before dispatch.

If a product is received damaged, the seller may be required to review photographs, videos, packaging information or delivery records to determine the appropriate resolution.

Depending on the circumstances, the resolution may include replacement, refund or another suitable remedy.

14. Incorrect or Missing Products

If a customer receives an incorrect product, incorrect quantity or missing item, the seller must take reasonable steps to resolve the issue.

The seller may be required to provide the correct product, missing item, replacement or refund, depending on the circumstances.

15. Customer Misuse or Damage

A seller may refuse a return or replacement where there is reasonable evidence that the product was damaged due to misuse, negligence, improper installation, unauthorized modification or handling by the customer.

The seller should maintain reasonable evidence to support such a decision.

16. Seller Response Time

Sellers are expected to respond to return, replacement and refund requests within a reasonable period.

Failure to respond to customer requests or repeated delays may result in GreeneryHut reviewing the seller’s account and performance.

17. Seller-Provided Return Policy

Sellers may have additional product-specific return conditions, provided that such conditions:

• Are clearly displayed to customers.
• Are not misleading.
• Do not unfairly restrict customer rights.
• Comply with applicable laws.
• Do not conflict with mandatory GreeneryHut policies.

In case of conflict between a seller’s individual policy and a mandatory GreeneryHut policy, the applicable GreeneryHut policy will prevail.

18. GreeneryHut’s Role

GreeneryHut provides a platform for sellers and customers to connect and may facilitate communication, order processing, payments, returns or refunds where applicable.

Unless expressly stated otherwise, GreeneryHut is not the manufacturer or seller of products listed by independent sellers.

GreeneryHut may assist in resolving customer complaints, disputes or return-related issues and may request information from the seller where necessary.

19. Disputes and Customer Complaints

If a customer and seller are unable to resolve a return or refund issue, GreeneryHut may review the relevant order information, communications, product details and other available evidence.

GreeneryHut may determine an appropriate resolution in accordance with its policies, the circumstances of the case and applicable law.

Sellers agree to cooperate with GreeneryHut during any such review.

20. Fraudulent or Abusive Return Requests

GreeneryHut may investigate return or refund requests that appear fraudulent, abusive or otherwise suspicious.

Where appropriate, GreeneryHut may take action against customers or sellers involved in fraudulent activity.

Sellers must not falsely classify orders, manipulate return requests or provide misleading information to avoid legitimate refunds or replacements.

21. Seller Compliance

Sellers are responsible for ensuring that their return, replacement and refund practices comply with applicable Indian laws and regulations.

Sellers must maintain appropriate records relating to orders, returns, replacements, refunds and customer complaints where required.

22. Policy Updates

GreeneryHut may modify or update this Return & Refund Policy from time to time to reflect changes in its services, marketplace operations, business practices or legal requirements.

The latest version of the policy will be made available through the GreeneryHut platform.

23. Contact Information

For questions regarding returns, refunds, replacements or seller policies, sellers may contact GreeneryHut.

Website: www.greeneryhut.com

Email: support@greeneryhut.com

Registered Office: Kanthalpota, Krishnagar, Nadia, 741101

Seller Support: 8159903153

24. Acceptance of Policy

By registering as a GreeneryHut Seller, listing products, accepting orders or using the GreeneryHut Seller Services, you acknowledge that you have read, understood and agreed to this Return & Refund Policy.

Sellers are responsible for informing themselves about all applicable return, refund and consumer-protection requirements relating to their products and business.